Contact
Contact Vigernette
Use this page to reach the Vigernette team with a route question, a correction, or a partnership enquiry. The site is an independent planning resource for drivers in Austria, and notes from people actually using the roads help keep it honest.
To get a fast and useful reply, include the specifics of your situation. The sections below explain what helps for each type of message, what we can answer, and which checks to make before you write.
Vigernette desk — Wien
Mon – Fri
Direct lines
Mariahilfer Straße 88, 1070 Wien, Österreich
info@vigernette.com · +43 1 532 4478
Monday to Friday, 9:00 AM – 6:00 PM
How to send your message
Include a clear subject line, the page or route your message concerns, and the details that let us understand your situation. A short, specific note is easier to act on than a long, general one.
What helps most
Route questions — timing decides Corrections — page plus point Partnership — scope plus fit Reply times and limits Visit and map
On the road — specifics beat general advice
Route questions
Ask about a car journey with dates and places
If you have a question about planning a car journey in Austria, tell us your start point, your destination, roughly when you plan to travel, and what you are unsure about. A question like whether the mountain route makes sense in early April is easier to answer than a general request for advice, because timing and the road itself decide the answer.
We answer with a planning method and the checks to make, not with a promise about conditions on the day. For map navigation choices — motorway, valley road, or pass — we explain how to weigh time, closures, and weather windows. For anything time-sensitive, we point you to the official source to confirm on the day of travel.
Reporting a correction
Tell us the page and the exact point
If something on the site is wrong or out of date, name the page and the specific point. Roads change and rules change, and a note from a driver who has just driven the route is valuable.
Include what you expected to find and what you found instead. If you have an official source for the current position, mention it. We treat corrections as part of keeping the guidance honest. You will not always get a long reply, but every correction that checks out gets reviewed.
Partnership and media enquiries
Describe the idea and how it fits drivers
For partnership, media or content enquiries, describe what you have in mind and how it relates to route planning for drivers in Austria. Vigernette is an independent resource, so any collaboration needs to fit that role and be disclosed near the relevant content.
We do not publish sponsored claims we cannot support, and we do not present advertising as editorial. If your enquiry is a fit, say so clearly and include the practical details — timing, placement, and what you need from us. If it is not, we will tell you rather than leave it hanging.
Clear scope gets a clear answer
What to expect from us
We aim to reply to genuine enquiries, though the site is run as a resource rather than a call centre, so a response may take a little time. Setting that expectation is fairer than promising more than a static resource can deliver.
How quickly will you reply?
We read everything that arrives and route it to the right place. Most route questions and corrections are answered within a few working days. Partnership notes take a little longer because we check the fit before we reply.
Can you confirm if a road is open right now?
No. We do not provide live traffic or weather information, and we cannot confirm whether a specific road is open right now. What we can do is help with the planning method and the checks that matter. If your question needs a live answer, an official source is the right place to ask.
What can you not help with?
Vigernette does not sell vignettes, process tolls, book accommodation or provide legal advice. It cannot confirm current prices, closures or border wait times, because those change too quickly for a static page. It is not an emergency service — for roadside assistance, contact the relevant provider directly. Knowing the limits saves you time, and where possible we point you toward the right kind of source instead.
How do you handle my details?
When you contact us, we use the details you provide to respond to your enquiry and nothing else beyond what the privacy policy describes. We do not sell contact details, and we do not add you to marketing lists without your agreement. If you would like your message and details removed after the enquiry is resolved, say so and we will handle it. Read the privacy policy for the full position.
A fair boundary
We help with the planning method and the checks that matter — not with live conditions.
That keeps replies useful instead of vague, and points urgent questions to the place that can answer them on the day.
Before you write, a quick check may answer it
The route planner basics page covers how to build a route and estimate time. The vignette and toll context page covers the rules, and the alpine passes page covers seasonal mountain roads. City and border questions have their own guides too.
Visit or call
Find the Vigernette desk
Most messages arrive through the form above, but you can also write or call during working hours. Keep route notes specific — start, destination and timing help more than anything else.
Mariahilfer Straße 88, 1070 Wien, Österreich
Near the western corridor out of the city — useful if your question concerns routes leaving Vienna.
Monday to Friday, 9:00 AM – 6:00 PM.
Best for corrections with links and photos of signs you passed.
Map — 1070 Wien
Road for car · Map navigation
Good to know
Austria route questions get the fastest answer when the form above is used.
Phone suits short follow-ups. Anything with a map reference is easier by mail.
Still unsure where to start? Read the route planner basics or see the privacy policy.
Vigernette — independent planning resource